FAQ – OVERTIME

Returns & Exchanges

For U.S. Customers:
If you’re not satisfied with your purchase, you may return or exchange eligible items within 30 days of purchase. Items must be new, unworn, and in their original condition with tags attached. Returns are issued as store credit, and a $10 handling fee will apply unless Checkout+ was purchased at checkout.

Checkout+ benefits apply only to the specific order on which it was purchased and do not carry over to future orders

To start a return please visit our return portal here: overtime.loopreturns.com

Exchanges:
To qualify for an exchange, items must be new, unworn, and in original condition with tags attached. Exchanges must be initiated within 30 days of purchase.

Once your return is completed (shipped back), a new exchange order will be created. Please allow 24–48 hours after the return is processed to receive confirmation of your new order.

For International Customers:
You may return your items within 30 days of purchase. For more information, please contact us at shop@itsovertime.com.

To start a return please visit our return portal here: overtime.loopreturns.com

You will need:

Your six-digit order number (found in your order confirmation email)
The email address or shipping ZIP code used on the order.

International orders: please contact shop@itsovertime.com for return instructions.

To return a gift, you will need the order number and the gift giver’s ZIP code or email address. If you don’t have this information, please reach out to us with the name of the gift giver and the item(s) you received so we can assist you further.

When processing a return or exchange, the gift giver will not be notified.

To start a gift return please visit this link

Sale items marked 30% off or more are not eligible for returns or exchanges.

Check out our promotional policy for more information.

Can't find the answer to your question?

Checkout out our frequently asked returns questions page or email us at shop@itsovertime.com!

Orders & Checkout

We do not offer price adjustments for items purchased prior to a sale and are unable to apply discount codes to past orders.

Purchasing early helps ensure you secure the item while it’s still in stock, as many of our products sell out quickly.

Check out our promotional policy for more information.

You can't make changes to your order once placed but you can cancel your order within 60 minutes of placing the order.

Please look for and click a button that says "Edit or Cancel Order" on your order confirmation page (right after you place an order) or at the bottom of your order confirmation email (check your Inbox, Promotions and Spam folders), click Cancel on the next step.

If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address— simply cancel your original order and place a new one.

If you miss the 60 minute window and your items do not work out, you may return your items for store credit or exchange for something else.

All of our prices are in USD!

You may enter the codes or e-gift card serial numbers at checkout. Look for a box that says "Gift card or discount code"

Can't find your credit code? Please reach out to us at shop@itsovertime.com and we'd be happy to resend the email.

Shipping & Tracking

We offer Standard and Expedited shipping for U.S. customers, and Standard shipping for international customers.

U.S. Standard shipping takes 3–5 business days and costs $11.95. Orders over $120 qualify for free Standard shipping. Expedited shipping takes 2–3 business days and costs $19.95.

International Standard shipping takes 5–10 business days, depending on the destination, and costs $19.95. Orders over $145 qualify for free international shipping. While we ship worldwide, some shipping restrictions may apply based on location.

All orders ship within 1–3 business days, though this may vary based on order volume.

Orders typically take 1–3 business days to process and ship (excluding weekends and holidays). Processing times may be longer during periods of high order volume.

All orders ship from Miami, Florida. Once shipped, delivery typically takes 5–10 business days depending on the destination.

We do! International Standard shipping takes 5–10 business days, depending on the destination, and costs $19.95. Orders over $145 qualify for free international shipping. While we ship worldwide, some shipping restrictions may apply based on location.

Our Products

Tee

CHEST: Measure from arm pit to arm pit, keeping the measuring tape horizontal.
BODY LENGTH: Measure from the highest point of your shoulder down to the bottom hem, keeping the tape straight.

Shorts

WAIST: Measure around the narrowest part of your torso (usually where your body bends sideways), making sure the tape remains level.
OUTSEAM: Measure from the top of your waistband down to the desired length, keeping the tape straight.

We carry both Kids and Adult sizing.

All kids items will have the word 'Kids' prior to the item name. For example, it would say 'Kids OT Classic Tee' compared to an adult item just saying 'OT Classic Tee'.

For youth sizing please follow this age guide as well as the product specific size chart:

SM (7-8), MD (9-10), L (11-12), XL (13+)

Please check the size guide for each product under the product details on the product page.

Wholesale Inquiries

Let’s work together! We offer select wholesale opportunities, customization, and collaborations. Fill out the wholesale inquiry form and if there is a fit, a member of our team will connect with you.