Skip To Main Content
FAQ

How to cancel or edit an order

You can't make changes but you can cancel your order within 90 minutes of placing the order. Please look for and click a button that says "Edit or Cancel Order" on your order confirmation page (right after you place an order) or at the bottom of your order confirmation email (check your Inbox, Promotions and Spam folders), click Cancel on the next step.

If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address— simply cancel your original order and place a new one.

If you miss the 90 minute window and your items do not work out, you may return your items for store credit.

Please note that a return handling fee applies. This fee covers the cost of shipping the items back to us and the labor cost of inspecting the item.

To start a return please visit this link

International orders: please contact shop@itsovertime.com for return instructions

Returns & Exchanges (Store credit only)

Returns & Exchanges

You may return new, unworn items with tags for store credit for the amount you paid for the items within 30 days from the date of purchase (no adjustments are made).

To start a return please visit overtime.loopreturns.com

If you need a different size, you will need to place a new order for the correct size (you may use the store credit for this, we will not send a new item)

Please note that a return handling fee of $2.95 applies. This fee covers the cost of shipping the items back to us and the labor cost of inspecting the item.

International orders: please contact shop@itsovertime.com for return instructions

Orders and Checkout

Orders are usually processed and shipped within 4-7 business days.

Transit time is usually 3-7 business days for U.S orders.

You may enter the codes or e-gift card serial numbers at checkout. Look for a box that says "Gift card or discount code"

We do not offer price adjustments on orders placed in the past.

Thanks for understanding

Shipping and Tracking

U.S orders usually take 4-6 business days to be shipped, and after that 5-10 business days to be delivered. International orders usually take 20 business days to be delivered. During the peak time of November and December orders might take longer to ship, thank you for your patience.

Tracking information on your order will automatically be sent to the email that was provided when placing the order. Please allow 4-6 business days after placing the order to receive tracking information. During the peak time of November and December orders might take longer to ship, thank you for your patience.

Within the U.S we only offer Standard Shipping through USPS, which takes around 5-10 business days. At this moment we do no offer expedited shipping.

There's nothing worse than tracking an order until it shows it was recently delivered falsely. We would like to extend our sincerest apologies first and foremost. We take great pride in making sure you get what you paid for! To initiate locating your package, please follow these three steps below:

Please give yourself a full business day in the case the delivery carrier marked your package delivery early.Kindly, double check with any family members or anyone who may have picked up the package and forgotten to tell you. If you live in an apartment complex please check the parcel locker or with the management office. Lastly, reach out to the specific postal carrier to file a claim for a missing package to receive assistance in retrieving your package. Below is the list of links to our common delivery carriers and their claims pages. 

UPSP - https://www.usps.com/help/claims.htm 

FedEx - https://www.fedex.com/en-us/customer-support/claims.htm

UPS - https://www.ups.com/us/en/help-center/claims-support.page 

If after following these steps, you were still unable to retrieve your order, reach out to us at shop@itsovertime.com so we can take care of it.

We're global - we ship all over the world! If for some reason you are unable to checkout please email us at shop@itosvertime.com

Please note that in some cases you may be responsible for taxes and duties upon delivery.

CashBack Rewards

Upon signing up for Overtime SMS/Email, customers will receive messages from Overtime that include unique links.

Customers need to visit the website via one of these links and add a product to their Cart. Once a product is added, a "CashBack Rewards" item will also get added to your Cart, signifying you are eligible for the reward.

After a shopper makes their CashBack selection, they will receive a second email from us titled "Your Overtime CashBack Visa Prepaid Card is almost ready!" This email serves as a reminder to the shopper of their CashBack purchase and confirms we received their selection method.

For more information, visit this link.

Upon a CashBack eligible purchase, a shopper will receive an email from our CashBack rewards partner Fondue, titled "Overtime CashBack Reward.” The purpose of this email is for the shopper to complete the necessary details to redeem their CashBack.

For more information, visit this link.

After a shopper makes their CashBack selection, they will receive a second email from us titled "Your Overtime CashBack Bonus Gift Card is almost ready!" This email serves as a reminder to the shopper of their CashBack purchase and confirms we received their selection method.

For more information, visit this link.

OUR PRODUCTS

Most of our products are adult sizing, however we have select styles in Kids Sizes.

For youth sizing please follow this age guide as well as the product specific size chart:

SM (7-8), MD (10), L (12), XL (14-16) 

*Numbers reflect ages* 

Please check the size guide for each product under the product details on the product page ;)

Wholesale Inquiries

Let’s work together! We offer select wholesale opportunities, customization, and collaborations. Fill out the wholesale inquiry form and if there is a fit, a member of our team will connect with you.

Can't find your question? Email us @ shop@itsovertime.com

Search