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FAQ

Returns & Exchanges (Store credit only)

You may return new, unworn items with tags for store credit for the amount you paid for the items within 30 days from the date of purchase (no adjustments are made).

To start a return please visit this link

International orders: please contact shop@itsovertime.com for return instructions

You can exchange items for a different size, with a handling fee of $7.95 payable upon return submission. New orders will be shipped when the return is processed. Once the return is completed, please allow 24 to 48 hours to receive confirmation of your new order.

If you would like to exchange for a different item, you will need to place a new order with the credit received from your return. At the moment we are only able to exchange for the same item but, different size.

To qualify for an exchange, items must be new, unworn, with tags attached, and returned within 30 days of purchase.

To start a exchange please visit this link

International orders: please contact shop@itsovertime.com for return instructions

Orders and Checkout

You can't make changes but you can cancel your order within 90 minutes of placing the order. Please look for and click a button that says "Edit or Cancel Order" on your order confirmation page (right after you place an order) or at the bottom of your order confirmation email (check your Inbox, Promotions and Spam folders), click Cancel on the next step.

If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address— simply cancel your original order and place a new one.

If you miss the 90 minute window and your items do not work out, you may return your items for store credit.

To start a return please visit this link

International orders: please contact shop@itsovertime.com for return instructions

Orders are usually processed and shipped within 4-7 business days. During the peak time of November and December orders might take longer to ship, thank you for your patience.

All prices on our website are listed in USD (United States Dollars).

You may enter the codes or e-gift card serial numbers at checkout. Look for a box that says "Gift card or discount code"

Shipping and Tracking

U.S orders usually take 4-6 business days to be shipped, and after that 5-10 business days to be delivered. International orders usually take 20 business days to be delivered. During the peak time of November and December orders might take longer to ship, thank you for your patience.

Tracking information on your order will automatically be sent to the email that was provided when placing the order. Please allow 4-6 business days after placing the order to receive tracking information. During the peak time of November and December orders might take longer to ship, thank you for your patience.

Within the U.S we only offer Standard Shipping through USPS, which takes around 5-10 business days. At this moment we do no offer expedited shipping.

There's nothing worse than tracking an order until it shows it was recently delivered falsely. We would like to extend our sincerest apologies first and foremost. We take great pride in making sure you get what you paid for! To initiate locating your package, please follow these three steps below:

Please give yourself a full business day in the case the delivery carrier marked your package delivery early.Kindly, double check with any family members or anyone who may have picked up the package and forgotten to tell you. If you live in an apartment complex please check the parcel locker or with the management office. Lastly, reach out to the specific postal carrier to file a claim for a missing package to receive assistance in retrieving your package. Below is the list of links to our common delivery carriers and their claims pages. 

UPSP - https://www.usps.com/help/claims.htm 

FedEx - https://www.fedex.com/en-us/customer-support/claims.htm

UPS - https://www.ups.com/us/en/help-center/claims-support.page 

If after following these steps, you were still unable to retrieve your order, reach out to us at shop@itsovertime.com so we can take care of it.

We're global - we ship all over the world! If for some reason you are unable to checkout please email us at shop@itosvertime.com

Please note that in some cases you may be responsible for taxes and duties upon delivery.

OUR PRODUCTS

Most of our products are adult sizing, however we have select styles in Kids Sizes.

For youth sizing please follow this age guide as well as the product specific size chart:

SM (7-8), MD (10), L (12), XL (14-16) 

*Numbers reflect ages* 

Please check the size guide for each product under the product details on the product page ;)

Wholesale Inquiries

Let’s work together! We offer select wholesale opportunities, customization, and collaborations. Fill out the wholesale inquiry form and if there is a fit, a member of our team will connect with you.

Can't find your question? Email us @ shop@itsovertime.com

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