Skip To Main Content
FAQ

Returns & Exchanges

You may return new, unworn items with tags for store credit for the amount you paid for the items within 45 days from the date of purchase.

If you need a different size, you will need to place a new order for the correct size (you may use the store credit for this, we will not send a new item)

PLEASE NOTE WE WILLN NOT ACCEPT ANY ITEMS RETURNED AFTER 45 DAYS

Please return the item(s) to the address below and keep a copy of the tracking number:

Returns Department
6710 E North Belt Rd.
Building 1
Las Vegas, NV 89165

(Please note that we do not provide shipping labels)

As soon as you ship the return, please keep the return tracking number and fill out this Return Request Form at your earliest convenience. This is a necessary step for processing the return! Once submitted, please allow up to three days to process the request and your store credit will be distributed soon after in the form of an e-gift card to our shop.

*Please note bundles, boxers, socks, and masks are not eligible for returns.

Orders and Checkout

Orders are usually processed and shipped within 3-5 business days unless otherwise stated in the product description.

You can't make changes but you can cancel your order within 90 minutes of placing the order. Please look for and click a button that says "Edit or Cancel Order" at the bottom of your order confirmation email (check your Inbox, Promotions and Spam folders), click Cancel on the next step.

If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address— simply cancel your original order and place a new one.

If you miss the 90 minute window and your items do not work out, you may return your items for store credit.

Please return the item(s) to:

Returns Department

6710 E North Belt Rd.

Building 1

Las Vegas, NV 89165

(Please note that we do not provide shipping labels)

As soon as you ship the return, please fill out this Return Request Form at your at your earliest convenience. This is a necessary step for processing the return!Once submitted, please allow up to three days to process the request and your store credit will be distributed soon after in the form of an e-gift card to our shop.

*Please note promotional items, bundles and masks are not eligible for returns*

 

You may enter the codes or e-gift card serial numbers at checkout. Look for a box that says "Gift card or discount code"

Shipping and Tracking

Tracking information on your order will automatically be sent to the email that was provided when placing the order. Please allow 2-4 business days after placing the order to receive tracking information. If after 4 days of not being notified with tracking, you may reach out to us at shop@itsovertime.com and will further investigate the status of your order!

U.S orders usually take 5-10 business days to be delivered. International orders usually take 20 business days to be delivered. Once your order is shipped we will send you a tracking number ;)

There's nothing worse than tracking an order until it shows it was recently delivered falsely. We would like to extend our sincerest apologies first and foremost. We take great pride in making sure you get what you paid for! To initiate locating your package, please follow these three steps below:

Please give yourself a full business day in the case the delivery carrier marked your package delivery early.Kindly, double check with any family members or anyone who may have picked up the package and forgotten to tell you. If you live in an apartment complex please check the parcel locker or with the management office. Lastly, reach out to the specific postal carrier to file a claim for a missing package to receive assistance in retrieving your package. Below is the list of links to our common delivery carriers and their claims pages. 

UPSP - https://www.usps.com/help/claims.htm 

FedEx - https://www.fedex.com/en-us/customer-support/claims.htm

UPS - https://www.ups.com/us/en/help-center/claims-support.page 

If after following these steps, you were still unable to retrieve your order, reach out to us at shop@itsovertime.com so we can take care of it.

We're global - we ship all over the world! If for some reason you are unable to checkout please email us at shop@itosvertime.com

Please note that in some cases you may be responsible for taxes and duties upon delivery.

OUR PRODUCTS

Please check the size guide for each product under the product details on the product page ;)

Most of our products are adult sizing, however we have select styles in Kids Sizes. Check out our Kids items here ;)

OTHER

If you have any questions about your order or any of our products please reach out to us at shop@itsovertime.com so we can help.

Need more help? Check our Help Center

Search